1 hour ticket response
Timely support is our key concern and that is the reason why we have a team of accomplished support engineers who are prepared to provide a prompt answer to any question that you might possibly have. Just submit your customer support ticket from the Online Control Panel and we will get back to you within 1 hour in the worst case scenario. As a matter of fact, we work hard and aim for a twenty–minute customer support ticket response time.
An Exceptional Technical Support Service
Our customer service team members have broad experience in the Linux cloud website hosting services arena and are competent enough to find a rapid answer to your problem. If, however, the case at hand is not within the competency of a tech support engineer, the ticket will be forwarded to a programmer or system administrator for further investigation.
An Easy–to–Browse Help Center Section
Integrated into the Online Control Panel is an intuitive Help Center section, which features various sources of information. You can browse through a frequently updated knowledgebase featuring web hosting account management articles and site management articles, check out our step–by–step video tutorials or explore our F.A.Q. archive.
