Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • Every help request you send to us will be responded to within maximum 60 minutes. In case your trouble ticket or e–mail calls for additional assistance from a system administrator, we’ll without delay forward it and leave a note to let you know that your issue is being worked on. If you make use of our Administration Services package, all of the server administration tasks included there will be performed at a time of your preference.

  • Top quality support service

  • A Top–Notch Customer Care Service

  • We will be at your disposal 24x7 to reply to any enquiries that you may have pertaining to our Online Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also require help tackling server management tasks, you can take advantage of our Administration Services package, which includes backup space, weekly OS updates, server monitoring and restarting services, as well as troubleshooting and software installation procedures

  • Intuitive help center

  • A User–Friendly Help Section

  • Each Linux dedicated hosting server is fitted out with our free–of–cost Online Control Panel, which boasts a circumstantial knowledge base plus a selection of how–to video tutorials. Whenever you require assistance working with the Online Control Panel, just click on the Videos or Help buttons situated in the top right corner.