In case you’ve got a website, a problem may always occur and it doesn’t automatically need to be connected to the hosting service. For instance, something can go wrong when you bring a script up to date or some important data may be edited or deleted incidentally. No matter what the nature of the problem might be, you’ll need to get in touch with the customer service staff and request them to retrieve a backup or to help you resolve the problem that you’re experiencing. How quickly they’ll do that will predetermine the interval of time that your websites will be down. For specific websites like community websites or online stores, a continued outage period can often mean lost clients and money. Having said that, it’s quite important to use the services of a hosting company that provides not only a very good help desk support service, but also a timely one.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can just forget about waiting for hours and hours on end, or even one whole day, to receive a response to an email or a support ticket. Regardless of when you touch base with us, we’ll lend you a helping hand within less than 1 hour with any technical and sales inquiries you might have. As a matter of fact, our actual response time almost never surpasses 20-30 minutes. As we’re at your service 24-7, you will always get support in a timely manner and we realize how important this is in the electronic world. Soon after you contact us, we will reply to your inquiries. In case you stumble upon any technical challenge, we’ll rectify it on your behalf, or we will provide you with all the necessary information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we understand precisely how vital it is to get prompt assistance, we guarantee that you will never have to wait around for more than 60 minutes to receive a response to any support ticket that you post via your semi-dedicated server Control Panel. In fact, you will seldom need to wait around for more than 20-30 minutes and this is valid for any issue irrespective of what its nature is – billing, technical or general. Besides, our technical and client support team is on duty 24/7, which is why even in case you open a ticket during public holidays, you will invariably get an immediate reply, which will contain the answer to an enquiry, the solution to a complication or the information needed to sort out an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never need to spend an entire day awaiting a reply like you would with plenty of other hosting companies.