There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a trouble ticket system. This is the easiest means of correspondence for a variety of reasons. In the event that no client service team member is free at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably be received. Besides, you can copy & paste large bits of information without worrying about typing errors, and in case a specific issue needs more time to be sorted out or a number of responses must be exchanged, all the info will be in one location, so either party can always see the comments added by the other one. The disadvantage of using tickets to get in touch with your web hosting company is that they are typically separate from the web hosting platform, which implies that if you need to supply information or to adhere to directions, you will have to use at least two separate systems and this number might increase if you would like to manage multiple domains. Moreover, lots of web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting services include an integrated trouble ticket system, which is an indivisible part of our custom Hepsia Control Panel. Unlike other comparable tools, Hepsia enables you to manage everything related to the hosting service itself in the very same location – invoices, web files, e-mails, tickets, etc., avoiding the necessity to sign in and out of different admin consoles. In the event that you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just a few mouse clicks without ever logging out of your hosting Control Panel. During the process, you may select a category and our system will offer you a variety of educative articles, which will give you more information and which may help you fix any particular issue before you actually open a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was created with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account in one single place and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or bump into a difficulty, you can get in touch with our help desk support team representatives right away without having to log in to a completely different system. You can browse your files or check a variety of account settings while you open a new ticket or read the response to an old one. If you have an enormous number of tickets and you wish to find a given one, you can take advantage of the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a reply in less than 60 minutes regardless of the nature of your inquiry or problem.