Being able to contact your cloud website hosting provider any time you have any questions or experience any troubles is very important and how fast they will reply and react can be crucial, in particular when your site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are, in addition a way to identify genuine suppliers from resellers. The latter typically reply only to email messages or support tickets and you will have to wait for a whole day or longer so as to receive an answer. In case your problem requires a couple of replies, you could end up losing several days so as to have a problem fixed. When you use an authentic and trustworthy website hosting company, you will be able to contact the support team anytime and receive a quick response whatever the problem or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of receiving assistance right away, so our cloud website hosting services include 24/7 technical support as well as various ways of communication. In case you don't have an account yet, you can call us or take advantage of our live chat and chat with a live agent, to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up purchasing a service which you can't use. In case you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs further analysis. Unlike the majority of providers on the market, we respond to all the tickets within the hour, so you won't need to wait for an entire day. Our support services are accessible day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try out our support services even before you aquire a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and general queries. Our representatives will assist you to choose the perfect plan or give you information about our servers, so as to confirm whether the system requirements for your sites are met. In case you're a current customer, you will also be able to contact us through email or through our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We warrant that any time you use any of these two methods of correspondence, you'll receive a reply within a maximum of one hour and that’s 24/7, including weekends and public holidays. In case you've used the hosting services of other service providers, even large ones, you are able to compare the response time considering that it often takes a whole day for them to take care of a support ticket.

24/7 Customer Support in VPS

Each virtual private server package that we provide features 24/7 customer and tech support, so if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you're able to contact us anytime, even holidays and weekends. For your convenience, we offer different means of communication - phone support with a couple of local numbers internationally, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems as it will be much easier to track what is going on. The maximum guaranteed reply time for all the emails and tickets is sixty minutes, yet it rarely takes that long to get support. If you obtain the Managed Services upgrade that we provide, our administrators can also help you with any third-party software matters.

24/7 Customer Support in Dedicated Hosting

With a 1 hour maximum response time guarantee, you will get extremely fast support when you buy a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, therefore any time you open a support ticket through your billing account or you send an email related to any problem with the server or the pre-installed software on it at any time of the day, you will receive a reply within one hour, even during holidays. Our ticketing system is the best option in case the matter in question needs a longer period of time to be solved or in case it needs to be forwarded to our administrators, because it's much easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to phone us or talk to a live representative through our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.